
Head of Customer Service Operations - Telstra, SG
Anila Fredericks
Experienced Customer Service Operations leader in Telecommunications. Anila believes in consultative management with experience in Service Operations, Customer Experience, Business Transformation, and Digital Transformation in highly competitive, high-volume environments, consistently exceeding sales/ service objectives and retaining client loyalty. She values team building and motivating teams to drive for results and believe in the qualities of honesty, fairness and ethical commitment.